We are committed to providing you with a seamless shopping experience, which includes transparent and efficient shipping services. Please review our shipping policy to understand the terms and conditions governing the shipment of your orders.
Order Processing:
- Orders are typically processed within 3-5 business days after payment confirmation. We work diligently to ensure your order is prepared for shipment as quickly as possible.
Shipping Methods:
We offer the following shipping options:
- UPS Ground: Estimated delivery within 3-5 business days after order processing.
- UPS 2-Day Air: Estimated delivery 2 business days after order processing.
- USPS Priority Mail: Estimated delivery within 3-5 business days after order processing. USPS First Class Mail: Estimated delivery within 3-5 business days after order processing.
Shipping Costs:
Shipping costs are calculated based on the shipping method, destination, and the weight/size of the items in your order. Shipping costs will be displayed during the checkout process, allowing you to choose the shipping option that best suits your needs.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment in real time.
Delivery Times:
- Delivery times are estimated and not guaranteed. Actual delivery times may vary due to factors beyond our control, including weather conditions, holidays, and carrier delays.
- We are not responsible for any loss, damage, or theft of packages once they have been delivered to the shipping address provided by the customer.
- Shipment times do not take effect until after the order has been processed. For example, if you select 2 Day Air, your package is estimated to be delivered
Order Confirmation and Tracking:
You will receive an order confirmation email after placing your order. Once your order is shipped, you will receive a tracking number that enables you to monitor the status of your shipment.
Address Accuracy:
It is essential to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses.
Return to Sender:
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping charges to reship the order.
Questions and Assistance:
If you have any questions or require assistance with your order or shipment, please don't hesitate to contact our customer support team at awhoffice@americanwholesalehemp.com or 405-604-0525.