Order Cancellation Policy
Thank you for choosing our products at American Wholesale Hemp. We take great pride in providing you with the best possible experience. We want to ensure clarity regarding our order cancellation policy, which is designed to maintain efficiency and deliver prompt service to all our valued customers.
Order Cancellation Policy:
Once an order has been placed and confirmed, it is considered final and cannot be canceled or modified. We process orders swiftly to ensure timely delivery and customer satisfaction. Therefore, we regretfully inform you that we are unable to entertain any requests for order cancellations once they have been confirmed.
Errors or Defects:
In the unlikely event of any errors or defects in your order, please contact our customer support team immediately (if order is placed we will return your message on the following business day). We will thoroughly investigate the issue and provide appropriate solutions, including possible refunds or replacements, in line with our Refund and Return Policy.
Acceptance of the Policy:
By placing an order on our website, you acknowledge and accept the terms of our Order Cancellation Policy. It is essential to carefully review your order details before confirming your purchase. We encourage you to reach out to our customer support team if you have any questions or concerns about the ordering process.
Amendments to the Policy:
We reserve the right to update or modify this Order Cancellation Policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website. Therefore, we recommend checking this page regularly to stay informed about our current policies.
If you have any questions or require further clarification about our Order Cancellation Policy, please don't hesitate to contact our customer support team.
Order Return and Refund Policy
Order Return and Refund Policy:
Once an order has been placed and confirmed, it is considered final. Unfortunately, we do not accept any returns or offer refunds for orders that have been confirmed and processed. This policy is in place to ensure efficient order fulfillment and provide a seamless experience for all our valued customers as well as the ensured safety of our products.
We take great care to ensure that all our products meet the highest quality standards before they are dispatched. Should you have any concerns about the quality of the received product, please reach out to our customer support team immediately, and we will do our best to address the issue.
In rare cases where there is a mistake or defect with the delivered product, please contact our customer support team within 7 days of receiving your order. We will investigate the issue thoroughly and, if found valid, provide an appropriate resolution, which may include a replacement or store credit, at our sole discretion. We will need photographic proof of damaged/defective/incorrect items received. If you receive damaged or defective items, please contact us at AWHoffice@americanwholesalehemp.com within seven (7) days of the initial purchase date. All damaged and/or defective items must be returned within thirty (30) days of the initial invoice date. Upon receipt of returned damaged and/or defective items, we will examine the items and determine whether you are entitled to a replacement or credit. If 30 or more days have passed following the initial purchase date, we cannot offer returns or exchanges for any reason.
Damage during Shipping:
In case the product is damaged during shipping, please notify us immediately with supporting evidence, such as photographs of the damaged package and product. We will work with the shipping carrier to resolve the matter promptly and provide a suitable solution. For items with melting capabilities, please refer to the suggested shipping methods provided on the products brand page to ensure all measures and precautions are taken to prevent the matter.
If you encounter any problems or have any questions regarding your order, our customer support team is here to assist you. Please reach out to us within the specified time frame for any inquiries related to the received product or to report any damages. Please contact us at AWHoffice@americanwholesalehemp.com
Amendments to the Policy:
We reserve the right to update or modify this Order Return and Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website. Therefore, we recommend checking this page regularly to stay informed about our current policies.
By proceeding with your order on our website, you affirm that you have read, understood, and agreed to abide by the terms of this Order Cancellation & Return Policy.